Privacy Policy
1. Information We Collect
2. How We Use Your Data
3. Data Security & Sharing
4. Your Rights & Contact
1. Introduction
LimosPro is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our chauffeur and limousine services, website, or mobile applications. By using our services, you consent to the practices described in this policy.
1.1 Information We Collect
We collect information you provide directly (name, email, phone, pickup/drop-off addresses, payment details) when making a booking or creating an account. We also collect trip history, preferences, and communications with our team.
1.2 Automatically Collected Information
When you visit our website or app, we may collect device information, IP address, browser type, and usage data to improve our services and security.
2. How We Use Your Information
We use your information to process bookings, send confirmations and updates, process payments, provide customer support, and improve our services. We may also use it to send relevant offers and service updates with your consent.
2.1 Marketing & Communications
With your consent, we may send promotional emails or SMS about new services, special offers, or events. You can opt out at any time via the unsubscribe link or by contacting us.
2.2 Cookies & Similar Technologies
We use cookies and similar technologies to remember your preferences, analyze site traffic, and personalize content. You can manage cookie settings in your browser.
2.3 Legal Basis
We process your data based on contract performance (fulfilling your booking), legitimate interests (security, analytics), and where applicable, your consent for marketing.
3. Data Sharing & Disclosure
We may share your information with trusted service providers (payment processors, chauffeur partners, IT and support) who assist in delivering our services. We require them to protect your data and use it only for the purposes we specify.
3.1 Legal Requirements
We may disclose your information when required by law, to protect our rights, or in connection with legal proceedings or regulatory requests.
3.2 Data Security
We implement industry-standard security measures to protect your personal data, including encryption and secure access controls. No method of transmission over the internet is 100% secure; we strive to protect your information to the best of our ability.
4. Your Rights
Depending on your location, you may have the right to access, correct, or delete your personal data, object to or restrict processing, and data portability. To exercise these rights, contact us using the details below.
4.1 Data Retention
We retain your data for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Booking and account data are typically retained for several years unless you request deletion.
4.2 Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the effective date. Continued use of our services after changes constitutes acceptance.